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Terms & Conditions

Shipping Methods


Bitportal ships throughout the Georgia, Russia, Ukraine, Belarus, Kazakhstan, Armenia.


Shipment may take up to 3 business days for processing before leaving our warehouse, arriving within 5-15 business days.


Tracking Your Order


We make it easy to tell exactly where your products are at any given time. Once your order leaves our warehouse, you'll receive an email with your individual order's tracking information.


Return Policy



If you realize that you need to cancel your order before our shipping cutoff time, call us or send us an email! Of course, we understand that it isn't always that easy... and we'd be happy to issue a return if you don't cancel in time.


Physical Delivery Items


It's easy to manage your returns online at

Once you receive your software, you have 30 days to decide whether to keep it. If you are unsatisfied, send us and email and we will give instructions


Products that have been activated, registered, damaged, or are otherwise unsaleable are not eligible for return, will be shipped back to you and are subject to additional shipping charges and/or restocking fees. This is determined by after careful inspection of contents and verification with the manufacturer that the product has not been registered or activated. Once your return passes quality control your refund will be issued within 72 business hours.


After 30 Days - The no-hassle returns procedure is valid for 60 days after receiving your product.


Electronic Delivery Items


While makes every attempt to ensure satisfaction with your purchase, whenever you choose to have a software key sent electronically, that sale is considered final. cannot issue refunds once product keys have been distributed. It is the responsibility of the buyer to know the system and compatibility requirements of the product prior to purchasing. If there are technical issues that prevent access to your software purchase, please send us an email for assistance.


Licensing Software

Note: All licensing software returns are at the manufacturer's discretion. If the manufacturer denies a claim, the return cannot be processed.


Microsoft - Returns within 60 days of purchase are eligible for full credit.


VMware - Return requests must be submitted within 45 days of purchase. Returns past 45 days will be denied. Return must be accompanied by a new order of equal or greater value for the same end user. Software Destruction Agreement must be filled out and returned for the return to be processed.


Trend Micro - Returns accepted within 30 days of purchase. Returns within 31-90 days of purchase must be accompanied by a replacement order of equal or greater value. No returns accepted after 90 days.

Symantec - Refund requests submitted within 45 days from the purchase date and for less than $5,000.00 (USD) are eligible for a refund. Refunds will not be given for requests of $5,000 (USD) or more or for requests submitted after 45 days from the purchase date. Certain exceptions will apply.


Acronis - Returns will only be considered if requested within 30 days of purchase and must be accompanied by a replacement order of equal or greater value. A letter of destruction must be signed by the end user.





Methods Accepted

We accept the following methods of payment: Visa, Mastercard, Discover

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